Shipping & Returns

HEY! It’s always good to know that we offer climate compensated shipping.

*All purchases will be processed and shipped within 2 days of order.

 

Domestic Shipping

Our HQ are in Madrid, Spain. For all domestic shipping, it will usually take 2-4 business days for delivery.

 

ANDORRA, ESPAÑA (PENÍNSULA), PORTUGAL

4,50 €  (Gratuito en pedidos superiores a 25€)

BALEARES

6 € (Gratuito en pedidos superiores a 25€)

 

CANARIAS, CEUTA O MELILLA

26 € (Gratuito en pedidos superiores a 150€)

International Shipping

All purchases will be processed and shipped within 3 days of order DHL or Correos. Grow Good will provide tracking numbers for most packages, however we cannot be held responsible for lost packages.

Please allow up to 3 weeks from ship date for delivery via Correos and up to 5 business days for delivery via DHL. Delays may occur due to customs. All customs duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or DHL facility for further information concerning customs duties or fees.

 

We plant a tree with every order.

To have an even better positive impact in the climate, we plant trees with every order you make, using our partners at Offset.Earth. Along with their organization, we will publish certificates every month to check how many tonnes of CO2 has been preventing from going into the atmosphere or removed from it. The standard of these projects are certified at the highest level by Gold Standard.

Problems with your purchase?

If you encounter any problems with your purchase, please contact our Customer Support (at hola@growgrood.es). We will help you with any issues you may have encountered. We offer 30-day money back guarantee in the case you don't find your product to your liking, please contact our Customer Service and let us know your issue. 

Please note that we do not offer free returns. Nowadays, online stores want to offer convenient ways for many people to access a range of products, however, an estimated of 40% of shipments are made up of returns. We don’t want to be part of that percentage.

In the case you want to make a return, we have ensured that the return shipment is climate compensated, and thus we charge for the shipment €10 per item.